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Help Desk Support Specialist I
Help Desk Support Specialist I
Norfolk
,
VA
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Posted 28 days ago
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Job Description
Serves as the initial DIO point of contact for troubleshooting hardware and software problems.
Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Documents incidents using help desk systems or tools.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
Fulfills all service level standards for response time and quality.
Works under the close direction of senior personnel in the functional area.
Possesses a moderate understanding of general aspects of the job.
1+ years of experience in a help desk role or similar.
Knowledge of commonly-used concepts, practices, and procedures within a particular field.
IAT Level I certified
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Job Summary
Company
Metronome, LLC
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
Required Security Clearance
Secret
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