Please contact your Administrator to change your authorization settings.
Are you ready to be the face of our dynamic team? We're on the lookout for a passionate and proactive Front Office Manager to orchestrate seamless experiences for our guests.
At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of who we are. Our associates shining stars that keep our hotel going with their enthusiasm and caring attitude.
We don't just offer accommodation; we craft unforgettable moments. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
As our Front Office Manager, you will supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest and associate satisfaction. You will assume responsibility for the day-to-day running of the hotel. How exciting!
You'll also:
Key Responsibilities:
- Manage and motivate our talented front office team to deliver stellar performances every day.
- Ensure smooth check-in/check-out experiences, guest interactions, and guest satisfaction.
- Continuously refine our front office operations to hit all the right notes of efficiency and excellence.
- Collaborate across departments and maintain a seamless communication and coordination.
The Ideal Candidate:
- A natural leader with the ability to lead a team to greatness.
- 3 to 4 years of previous experience in the hospitality industry; preferrable in the Front Office department.
- Turning customer service interactions into unforgettable experiences.
- Able to keep the beat in a fast-paced environment, with a talent for improvisation.
- A sharp eye for detail, ensuring every aspect of our guest experience hits the right note.
Benefits:
We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Discounts with our Crescent-managed properties in North America- Canada for you & your family members
Behaviors
Leader - Inspires teammates to follow them
Innovative - Consistently introduces new ideas and demonstrates original thinking
Functional Expert - Considered a thought leader on a subject
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity
Motivations
Self-Starter - Inspired to perform without outside help
Peer Recognition - Inspired to perform well by the praise of coworkers
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Goal Completion - Inspired to perform well by the completion of tasks
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Financial - Inspired to perform well by monetary reimbursement
Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.